Most software spends far longer being run than being built, and that is usually the part nobody planned for. The build team moves on, knowledge leaks away, and small problems accumulate until something breaks properly.
We run what we built - or what another vendor left you - with named engineers, published response times, and reporting that tells you where reliability and cost are actually going.
What this includes
Application support
Triage, fixes and small enhancements under an agreed service level, with a named team rather than a ticket queue.
Platform operations
Monitoring, patching, backup verification and incident response for the infrastructure underneath.
Takeover and stabilisation
Inheriting an undocumented system: we reconstruct how it works, write it down, and reduce the risk before adding anything.
Reporting and improvement
Monthly reporting on incidents, reliability and cloud spend, with a short list of the fixes worth funding next.
What you get
- A known team and a known response time when something breaks
- Knowledge captured in documentation rather than in one person
- Incident trends addressed rather than repeatedly absorbed
- Visibility of what the platform costs to run each month